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Shipping Policy

Shipping Time

Our goal is to get the order to you as soon as possible. Most orders are processed within 1-3 business days, from our Doral, FL facility, but when possible, we ship your order from one our vendors’ facilities around the country which results in reduced shipping times.


Shipping Methods & Rates

      • All domestic orders ship via UPS Ground or USPS First Class / Priority Mail. Transit time for these services can vary from 1-5 business days. Our Free Shipping method is available to U.S. customers and also utilizes one of these services. We do not offer express shipping methods on our site, these include Next Day, 2nd Day, or 3 day service. If you require express shipping services, contact us so we can provide you the best delivery estimate including processing time.
      • Orders over $29: Free Ground (via UPS or USPS)
      • Orders $28.99 or less: $7.99 (via UPS or USPS)


Order Modifications

        • If you need to make any changes to your order after it has been placed, contact us immediately. Your order will begin processing as soon we receive it, so the sooner you contact us, the more likely we are to be able to make changes. If your order has been shipped or we have sent it to one of our vendors for shipping, we can no longer make any changes.


Alaska / Hawaii / APO

          • At this time we do not offer shipping to Alaska, Hawaii or APO addresses on our site. But we are happy to assist you on an individual basis. Contact us if you need help.


International Shipping

            • Please visit our complete section on International orders and shipping.

Return Policy

 

We pride ourselves in offering a simple and flexible return policy, we don’t have a Restocking Fee and we allow returns for up to 60 Days! However, we ask you to please follow our policies below. Since we do not sell used (smell, scuffs, smoke, etc) or damaged products (missing parts, scratched, dented, etc), we can only accept returns on products that are ready to be re-sold as you would expect to receive it from us.



Refunds


                • Once we receive your return, we’ll inspect it and refund your original payment method within 24-48 hrs. Please allow up to 10 days for your credit card to reflect the refund.
                • Shipping costs or Return shipping costs are not refundable.


Electrical Products and Hard Parts


                • Electrical products cannot be returned for any reason, only a warranty claim can be established. Contact us for assistance with a warranty claim.
                • Any part or tool that has been used or shows signs of installation is non-returnable
                • Any part or tool that is missing box or box has been damaged is non-returnable


Apparel & Helmets


                • All helmets and apparel must include original bag and box, attached tags and all accessories included with the packaging. If the item is not received in 100% original condition, it will be sent back to the customer.
                • Use our shipping packaging to ship back the item, do not use the original manufacturer’s box.


Exchanges


                • We do not process exchanges, you can place a new order for the replacement item you need and if it qualifies for free shipping, you’ll receive free shipping on that order. If you have sent back a return item, that will be processed separately and refunded to your original payment method. If you prefer a store credit, you can let us know doing the RA# request.


Warranty


                • We do not offer a warranty ourselves or have any influence in the decision, but in most cases we can help our customers in filing a warranty with the manufacturer.
                • Each manufacturer determines what is covered under warranty, you can contact the manufacturer directly for exact policy information.
                • Shipping costs back and forth are not covered by any manufacturer and the process could take from 2-6 weeks.


Damaged Items


                • If you have received a damaged item, contact us immediately. It is important to hold on the shipping box, as the carrier will likely ask to see it. We will assist you in establishing a claim with the shipping carrier.


Requesting RA#


                • Contact us via our contact form or phone to request an RA#. Once you receive the number, ship the product back to the address below.

RagingMoto RA#XXXX 
9479 NW 12TH ST. DORAL,FL 33172


Contact Information



International Orders

                • Most international orders ship within 2-5 business days. 
                • Certain manufacturers do not allow shipments to international locations, we will notify you if any product in your order has such restrictions.
                • Import fees, taxes, or duties are not included in the shipping costs and unfortunately are not controlled by us. If you need to find out what these could costs would be, contact your local customs agency.
                • We are unable to modify customs documents in any way, that includes reducing the invoice value or marking the order as “gift”.
                • Returns/Exchanges/Warranty: The customer is responsible for all shipping costs associated with returns,exchanges, and warranty. Always mark the package as “return” with the carrier you’ll be using so no customs charges are applied. In the event that we are charged been charged any fees, you’ll be responsible for such fees. Though a warranty (if available) is offered by the manufacturer, we will assist with the process. Contact us if you need to establish a warranty claim.
                • Depending on the product, price and destination, we provide shipping via USPS First Class, USPS Priority, and USPS Express (recommended method).

Low Price Guarantee

                • We are happpy to match any verifiable price from any online competitor that's an authorized U.S. dealer. The product must be exactly the same, including color, size, and model year, if applicable.
                • RagingMoto reserves the right to approve or deny any request.
                • Use our contact form to submit the information.